Questions
- Delivery
- Payment
- Minimum Order Value
- Refunds & Returns
- Is this a secure website?
- Do you have a shop I can visit?
- Shop opening hours
- Do you sell products on a wholesale basis?
- How do I know if an item is in stock?
- How do I use a promotional code?
- Why haven't I received e-mails from you?
- Tell me about Murano glass
- Is your jewellery hypoallergenic?
- Authenticity Information regarding sterling silver and Murano glass jewellery
Delivery
UK, Channel Islands, Northern Ireland & BFPO
Standard Delivery
Small parcel (jewellery, pens etc.): £2.95
Large parcel (handbags, 2+ pairs of shoes etc.): £4.95
3-5 working days (including delivery on Saturday) for in stock items. Signature required on delivery.
Priority Delivery
Small parcel (jewellery, pens etc.): £4.95
Large parcel (handbags, 2+ pairs of shoes etc.): £6.95
1-2 working days (including delivery on Saturday) for in stock items. Orders to Northern Ireland and Channel Islands may take a little longer. Signature required on delivery.
Next Working Day
Small parcel (jewellery, pens etc.): £6.95
Large parcel (handbags, 2+ pairs of shoes etc.): £8.95
For urgent orders, order by 1pm and receive your order next working day before 1pm. Orders to Northern Ireland and Channel Islands may take a little longer. Signature required on delivery.
BFPO Information
Delivery to BFPO addresses will take longer than specified above.
When you checkout please ensure the delivery address fields are specified in the following format:
First Name
Last Name
Address Line 1
Town
Post Code
Country
= Rank Name
= Company
= Regt
= BFPO No
= United Kingdom
e.g. LCPL J Smith
e.g. B Company
e.g. 1 Loamshire Regt
e.g. BFPO 61
United Kingdom
NOTE: The country will not be shown on the parcel.
The majority of items we sell fall well within the BFPO size and weight limits, but we will of course contact you if there is a problem with any part of your order.
Europe
Royal Mail International
Small parcel (jewellery, pens etc.): £6.95
Large parcel (handbags, 2+ pairs of shoes etc.): £9.95
3-5 working days tracked service to the following European countries. Signature required on delivery:
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
USA & Canada
Royal Mail International
Small parcel (jewellery, pens etc.): £7.95
Large parcel (handbags, 2+ pairs of shoes etc.): £14.95
4-6 working days tracked service to the USA and Canada. Signature required on delivery.
For orders shipping to USA and Canada, no UK sales tax (VAT) is payable, a saving of 17.5% which will be applied at the checkout.
Murrina have no control as to whether local import duties may be payable on receipt. Murrina cannot be held liable if local customs officials decide to hold or confiscate items for any reason.
Australia & New Zealand
Royal Mail International
Small parcel (jewellery, pens etc.): £7.95
Large parcel (handbags, 2+ pairs of shoes etc.): £14.95
5-7 Working days. Signature required on delivery.
For orders shipping to Australia and New Zealand, no UK sales tax (VAT) is payable, a saving of 17.5% which will be applied at the checkout.
The Australian Customs Service states that if your order is AUD $1000 or less, no duty or import tax will be payable by the recipient. For more information please refer to the Australian Customs Service website.
Murrina have no control as to whether local import duties may be payable on receipt. Murrina cannot be held liable if local customs officials decide to hold or confiscate items for any reason.
Hong Kong, Japan & Taiwan
Royal Mail International
Small parcel (jewellery, pens etc.): £7.95
Large parcel (handbags, 2+ pairs of shoes etc.): £14.95
5-7 Working days. Signature required on delivery.
For orders shipping to Hong Kong, Japan and Taiwan, no UK sales tax (VAT) is payable, a saving of 17.5% which will be applied at the checkout.
Murrina have no control as to whether local import duties may be payable on receipt. Murrina cannot be held liable if local customs officials decide to hold or confiscate items for any reason.
Delivery to Alternate Addresses
We can deliver items to another address e.g. your work. Just specify a different delivery address when you checkout.
Please note, a receipt will only be sent to your billing address, and we may make additional security checks.
Payment
Your card will be billed in British pounds sterling. For non-UK cards, the actual exchange rate used will be determined by your card issuer.
Orders to outside the European Union benefit from UK VAT of 17.5% being deducted from the cost of the order at the checkout.
As a courtesy to visitors from outside the UK, you can choose to display prices in additional currencies. These prices should be regarded as a guide only as the actual exchange rate will be determined by your card issuer. Non European Union prices are shown with UK VAT of 17.5% deducted.
You can pay using the following methods (sorry, we do not accept cheques or cash):
Credit or Debit Card
We accept Visa (including debit cards/Delta), MasterCard, Visa Electron, Maestro (formerly Switch), and Solo cards securely on this website. Our card processor is HSBC.
Customers wishing to use American Express can do so via our PayPal option.
Customers from outside the UK that are having problems using their card on this website may wish to try the PayPal checkout option.
PayPal
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We now offer the convenience of PayPal as an additional payment option. Once registered, PayPal allows you to quickly make payments online at participating stores with just an email address and password.
You do not need a PayPal account to pay via PayPal as you can still use your credit/debit card as usual on the PayPal website.
Telephone
If you would rather make payment by telephone you can still shop on the website as usual. Just select the 'Telephone' option on the payment page of the checkout.
You will be allocated a 10 digit order number, but you will need to phone us on 01572 770 955 (UK) / +44 1572 770 955 (international) to make payment and have the order processed.
You can pay by telephone during our shop opening hours.
We accept Visa (including debit cards/Delta), MasterCard, Visa Electron, Maestro (formerly Switch), Solo and JCB cards by telephone.
Customers wishing to use American Express can do so via our PayPal option.
Google Checkout
For UK orders only, we are pleased to offer a fast checkout facility with Google Checkout.
Google Checkout for international orders will be available soon.
Minimum Order Value
A minimum order value of £9.99 (excluding P&P, and after any discounts or credits) applies to all orders.
Refunds & Returns
If you change your mind about an item, simply return it to us in a fully resalable condition within 21 days of receipt.
Refunds are issued within 5 working days.
How to Return
- There is no need to contact us to return items.
- Complete the supplied returns form noting the reason for return and the order number, sign and date it.
- Peel the Murrina address label from the returns form and attach to the parcel with the correct postage. If you no longer have the label, address the parcel as follows: MURRINA, 4 Knights Yard, Gaol Street, Oakham, Rutland, LE15 6AQ, and please ensure you include a note of the order number.
- Post the parcel back to us. We recommend you send returns by recorded post and always retain proof of postage, as we cannot be held responsible for items lost in transit back to us.
Conditions of Return
- Please ensure items are returned in an unused/unworn condition with all the original tags still attached, accessories and manufacturer's packaging.
- For reasons of health and hygiene, earrings for pierced ears cannot be exchanged or refunded unless faulty.
- Refunds can only be issued to the original purchaser
- We do not refund postage charges, and items are returned at your expense (does not apply to faulty/incorrect items).
- We can only refund or replace items purchased on this website or our Oakham store
Is this a secure website?
Yes, any page on our website that deals with sensitive personal or financial information is secured by industry standard 128 bit encryption. This means that your information is safe from hackers and any unauthorised third party. Please read our Privacy Policy to find out more about security.
Do you have a shop I can visit?
Yes, it would be a pleasure to see you in our `bricks-and-mortar' shop too! You can find us here.
Shop Opening Hours
Our Oakham shop is open 9.30am - 5.00pm, Monday-Friday, and 9.00am - 5.30pm Saturdays. We are closed on Sundays.
Do you sell products on a wholesale basis?
We only sell products to the general public on a retail basis.
How do I know if an item is in stock?
We try to keep good stock levels, but if an item is currently out of stock, an estimated dispatch date will be shown in the product description. You can still order the item, and it will be dispatched as soon as stock arrives. We do not bill your credit card until your order is shipped (or part shipped).
If an item in your order is incorrectly shown as in stock (as does happen occasionally) we will inform you ASAP. We will quote you an estimated dispatch date, and you can cancel the item if it is not convenient for you to wait.
How do I use a promotional code?
You can enter promotional codes on the checkout pages near the bottom of the page.
You will see the discount applied on the confirmation page before you finally submit your order.
Why haven't I received e-mails from you?
Generally speaking, emails should be received from us within a few minutes after we've sent them. If you haven't, it could be for one of these reasons:
The Internet is very busy
Please wait up to an hour before checking again.
Your e-mail address is incorrect
The email address you have supplied is incorrect and can be changed in your account details.
Spam filters are blocking emails from Murrina
Please check your junk/spam email folders to see if our emails are in there. Add murrina.co.uk to your approved sender's list to stop any spam blocking software from blocking our emails.
Is your jewellery hypoallergenic?
One of the most common causes of allergic reactions to jewellery is the presence of nickel in metal fittings. All metal used in Antica Murrina jewellery is nickel free according to European legislation, and we have had no reported cases of allergic reactions to our jewellery.
Authenticity Information regarding sterling silver and Murano glass jewellery
Sterling Silver Jewellery
For an item to be described as sterling silver (92.5% pure) in the United Kingdom it must be independently tested at an authorised Assay Office and hallmarked accordingly. This applies to all silver items sold in the UK with a weight of over 7.78 grams. Smaller items may bear no hallmark or an indicative '925' hallmark. All sterling silver jewellery sold at Murrina is hallmarked to UK standards.
Murano Glass Jewellery
All Murano glass jewellery sold at Murrina is guaranteed genuine Italian Murano glass.
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